Acceptable Use Policy

1. Scope

This policy applies to all content generated, uploaded, processed, or stored through MeetMind's AI-powered meeting transcription and summarization service. This includes:

Text: Transcripts, summaries, action items, and AI-generated insights
Audio: Meeting recordings uploaded or recorded through the Service
User Inputs: Prompts, instructions, and configuration settings submitted by users

2. Content Standards and Prohibited Categories

MeetMind explicitly prohibits the use of this Service to generate the following six categories of content:

Pornography / NSFW content
Violence / gore
Hate speech
Child safety (CSAM)
Deepfakes / impersonation
Copyright or trademark infringement

2.1 Zero Tolerance — Immediate Action

The following content, once identified, will be immediately actioned and may be reported to authorities:

Child sexual exploitation content (CSAM) or any sexual content involving minors — zero tolerance; reported to the National Center for Missing & Exploited Children (NCMEC) and relevant law enforcement within 24 hours of confirmed identification
Terrorism, extremism, or mass violence promotion or facilitation
Instructions for creating weapons of mass destruction
Content advocating or facilitating genocide or ethnic hatred
Non-consensual deepfake sexual content impersonating real individuals

Minors in Uploaded Content: You may not upload photographs or audio recordings containing minors (individuals under 18 years of age) without appropriate parental or guardian consent for all participants. Any content identified as CSAM will be immediately removed and reported to NCMEC CyberTipline (report.cybertip.org) and local law enforcement. Our zero-tolerance policy applies regardless of user-provided consent or disclaimers.

2.2 General Prohibited Behavior

Generate or distribute false information or rumors
Impersonate real individuals, brands, or organizations
Infringe intellectual property, privacy, or publicity rights
Present AI-generated content as human-created work
Bulk-generate spam or fraudulent content
Use jailbreak prompts to bypass the Service's safety mechanisms
Process audio recordings without the consent of all participants (including minors)
Upload malicious files, viruses, or harmful content
Upload audio or images containing minors without verifiable parental or guardian consent from all participants

3. Content Moderation

MeetMind employs a multi-layered moderation system combining automated filters, human review, and periodic audits.

3.1 Automated Moderation (Real-time)

All requests and generated content are scanned in real-time by safety filters:

Input filtering: Keyword, semantic, and intent analysis of prompts and uploaded audio
Output filtering: Real-time safety assessment of generated transcripts and summaries
Usage pattern analysis: Monitoring for abnormal API call behavior
Safety models used: DeepSeek Moderation API and custom rule-based filters

3.2 Human Review

Automatically flagged content enters a human review queue
Reported content is reviewed by our Trust & Safety team
Reviewers complete content safety training and sign confidentiality agreements

3.3 Periodic Audits

Random sampling is conducted monthly
Automated moderation system accuracy is regularly evaluated and improved

3.4 Content Classification

Level	Description	Review	Action
L1 — Critical	Child safety, terrorism	Auto-block + human confirmation	Immediate ban + report
L2 — High Risk	Serious violations	Auto-flag + priority review	Remove + suspend account
L3 — Medium Risk	General violations	Human review	Warning + remove
L4 — Low Risk	Minor violations	Report-triggered	Warning + request modification

4. Reporting Mechanism

4.1 When to Report

Content that violates the content standards in Section 2
Content involving child safety or terrorism
AI impersonation or content infringing your rights

4.2 Reporting Principles

Confidentiality: Reporter identity is strictly protected
Neutrality: All reports undergo independent, objective review
Anti-abuse: Malicious or false reports are logged and actioned

5. Reporting Channels

Email: report@meetmind.ai
In-app: Use the report button on any meeting transcript or summary
Customer support: support@meetmind.ai

6. Response and Processing Times

Violation Level	Initial Response	Resolution
L1 — Critical	Within 2 hours	Within 24 hours
L2 — High Risk	Within 24 hours	Within 3 business days
L3 — Medium Risk	Within 3 business days	Within 7 business days
L4 — Low Risk	Within 5 business days	Within 15 business days

If additional time is needed, we will proactively notify the reporter and explain the reason. Process: Report received (auto-confirm) → Initial classification (L1–L4) → Content review (automated + human) → Decision → Action taken → Reporter notified.

7. Enforcement Actions

Action	Measure	Applied When
Content Warning	Written warning, request deletion or modification	First minor violation
Content Removal	Remove violating content	Confirmed L3–L4
Feature Restriction	Reduced API limits or model access	Multiple minor or single L3 violation
Account Suspension	Temporary suspension pending review	L2 or accumulated violations
Permanent Ban	Permanent termination of access	L1 or repeated L2
Legal Action	Report to law enforcement, cooperate with investigation	Suspected illegal L1

8. Appeals

If you disagree with an enforcement action, you may submit an appeal within 10 business days of receiving the notification:

Appeal channel: appeal@meetmind.ai
Processing time: Within 10 business days
Review method: Re-evaluated by an independent reviewer not involved in the original decision

9. Transparency and Policy Updates

Material changes are communicated at least 15 days in advance
Continued use of the Service after changes constitutes acceptance of the updated policy

10. Contact

Content safety: safety@meetmind.ai
Reporting: report@meetmind.ai
Appeals: appeal@meetmind.ai
Company: MeetMind

This policy is for informational purposes only and does not constitute legal advice. We recommend consulting a legal professional with AI compliance experience before publishing this policy.